Privacy Policy

1. Information We Collect

Information you give us.

• Account: email address, password, nickname, birth year (to confirm you are at least 13), and your consent timestamps
• Profile: avatar, cover image, full name, bio, location, collector tagline and focus areas — most of which are optional
• Contact: phone number, only if you provide one for alerts
• Collection & inventory: which releases you own, quantities and variants, plus optional purchase price, condition, source and notes
• Hunt & wanted lists: what you are looking for and target quantities
• Photos: collection, profile and inventory photos you upload. Location and camera EXIF metadata is stripped from member photos on upload
• Community content: posts, replies, comments, likes, direct messages, and catalog contributions
• Marketplace: seller shop details, listings, order and shipping information
• Support: feedback and messages you send us

Information collected automatically.

• Technical and usage data: IP address, browser and device type, pages viewed, and timestamps. We use your IP address for security purposes such as rate limiting and abuse prevention on feedback and submissions
• Referring source: when you arrive from a shared link we record only the referring site's host name (for example a social or messaging domain), never the full referring URL

We do not collect payment card numbers. Membership and marketplace payments are handled by our payment processor.

2. Cookies & Analytics

We use cookies and browser storage that are necessary to keep you signed in and to remember your preferences.

We also use a product analytics service to understand how ClubTuned is used. To be clear about how this works: the service collects individual events — not only aggregate totals. Each page view or tracked action (for example browsing the catalog, starting an account, or adding your first release) is sent to and stored by that provider as its own record, along with a cookie and browser-storage identifier that recognises repeat visits, the coarse referring host, and an opaque account identifier once you are signed in. We then read those events as aggregate reports and trends; the underlying event-level data lives with the provider under its own retention period.

Deliberately turned off: session recording, screen replay, form-field capture, and automatic capture of what you type or click. Text on the page is masked. We do not send your name, email address, phone number, or street address to our analytics service, and we do not use advertising or cross-site tracking networks. Analytics is not run for local development or automated test traffic. You can additionally limit collection using your browser's cookie controls or a "do not track"/tracker-blocking extension; the site works with analytics blocked.

3. What Other Members Can See

ClubTuned is a community, so some information is shown to other people by design. Your nickname, avatar, and member profile page are visible to other members and may appear in the member directory and in search.

Your collection is private by default in the sense that new accounts start in a stats-only sharing mode: others can see the scale of your collection, not the individual items. You control this in your settings, along with separate toggles for your bio, location, photos, connections, and collector identity. Your email address, phone number, birth year, full name, purchase prices, and inventory notes are never shown to other members.

Photos are stored privately and served through short-lived links; each photo has its own visibility setting. Marketplace listings, community posts, and comments you publish are public. If you block another member, information about you is withheld from them in both directions.

Some pages you choose to share — such as a profile or a release — can generate a preview card on the platform you share to. Only information already visible for that page is included.

4. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Operate your collection, hunt lists, valuations, and community features
• Process membership subscriptions and marketplace orders
• Keep the platform safe: moderation, abuse prevention, and rate limiting
• Measure product usage, from individual usage events up to aggregate reports, so we know which features actually help collectors
• Send you technical notices and support messages
• Send marketing communications (with your consent)
• Respond to your comments and questions

We do not sell your personal information, and we do not share it with third parties for their own advertising or marketing purposes.

5. Marketing Communications

With your explicit, voluntary consent, we may send you promotional communications via email or SMS about new releases, events, and special offers. Marketing consent is off unless you turn it on, is entirely voluntary, and is not required to create an account or use ClubTuned. Every consent change is recorded with a timestamp. You can withdraw your consent at any time through your account settings or by replying STOP to any SMS message.

6. SMS/Text Messaging

ClubTuned operates the ClubTuned Alerts SMS/text messaging program. By opting in to receive text messages from ClubTuned, you may receive:

• Transactional notifications: Friend requests, comments, likes, replies, order updates, and other account-related alerts
• Promotional messages (with separate consent): New product releases, events, special offers, and community updates

Message frequency varies based on your activity and notification preferences. Message and data rates may apply.

You can opt out at any time by replying STOP to any message or through your account notification settings. After opting out, you will receive a one-time confirmation message.

For help, reply HELP to any message or contact support@clubtuned.com.

Carriers are not liable for any delayed or undelivered messages.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. Information Sharing

We share information only with the service providers who operate ClubTuned on our behalf, and only as needed for them to do that work:

• Application hosting, database, authentication and file storage: Runs the site and stores account, collection and photo data.
• Product analytics: Receives and stores individual usage events, which we review as aggregate reports. No session recording, no form capture, no names or emails.
• Transactional email delivery: Account verification, password resets and notification emails.
• SMS delivery: ClubTuned Alerts messages, only where you opted in.
• Payment processing: Membership subscriptions and marketplace checkout. Card details are handled by the processor, never stored by ClubTuned.
• Law enforcement or other parties when required by law, or to protect the safety and rights of members

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

8. Data Security

We implement appropriate security measures to protect your personal information, including access rules enforced by our database so that private collection data, photos, and messages are only readable by the people entitled to see them. However, no method of transmission over the Internet is 100% secure.

9. How Long We Keep Your Information

We keep information for as long as we need it for the purpose it was collected, and we describe that below in terms of what actually happens rather than fixed schedules we do not run. Where a record has to outlive your account — an order we must account for, or a catalog entry other collections point at — we keep the record and remove your identity from it where we can.

• Account, profile and collection data: Kept for as long as your account exists, because it is the record of your collection. Deleted when you delete the item or ask us to delete your account.
• Photos you upload: Kept until you delete them or your account is removed. Deleted files are removed from storage rather than kept as hidden copies.
• Published catalog contributions: Kept indefinitely, because other members' collections reference them. After account deletion they stay in the catalog with your identity removed.
• Orders, payments and commissions: Kept after account deletion for as long as needed for tax, accounting and dispute purposes. We keep the transaction record, not your card details.
• Reports, blocks and moderation records: Kept while the account exists and afterwards where needed to keep a removed member off the platform or to resolve an open report.
• Abuse-prevention data (including IP addresses): Kept only as long as it is useful for rate-limiting and spam prevention on the feature that recorded it, then discarded.
• Analytics: Individual usage events (page views, feature actions, an opaque account identifier) are sent to and stored by our analytics provider under its own retention period, and we read them as aggregate reports. They contain no names, emails, street addresses or message content.
• Email and SMS consent records: Kept for as long as we need to prove you opted in and that we honoured an opt-out, even after you unsubscribe.

Backups of our database are retained by our hosting provider for a short operational window, so deleted data can persist in a backup until that window passes.

10. Your Choices & Rights

You can view and update your account details, profile, privacy and sharing settings, and notification and marketing preferences at any time in your account settings, and you can delete individual photos, listings, posts, and collection records yourself.

To request a copy of your data, or to have your account and its personal data deleted, email privacy@clubtuned.com from your account's email address and we will action it. Content that other members rely on — such as published catalog corrections or completed order records we are required to keep — may remain after your account is removed, disassociated from your identity where possible.

Depending on where you live you may have additional rights over your personal information, including access, correction, deletion, and objecting to certain uses. Use the same address above and we will not discriminate against you for exercising them.

11. Children

ClubTuned is not intended for children under 13, and we do not knowingly collect personal information from them. We ask for your birth year at signup to confirm eligibility. If you are a parent or guardian and believe a child under 13 has created an account, contact privacy@clubtuned.com and we will delete the account and its data.

12. Changes to This Policy

ClubTuned is actively developed, so this policy will change as features change. When we make a material change we will update the "Last updated" date above and, where appropriate, notify members.

13. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@clubtuned.com. See also our Terms of Service and Legal & Trademarks pages.